This policy sets out how we will use, store, share and protect the information we collect about you when you visit our website or App, use our products or services, or otherwise interact with us and how you may access and control the information. In this policy, “Blockpass” or “we” refers to Blockpass UK Limited of 27 Old Gloucester Street, London, England, WC1N 3AX (together with our subsidiaries) and “Platform” means our website at https://www.blockpass.org/ and our software, namely Blockpass App and Blockpass WebID. In this policy, “you” or “User” refers to you, as an individual user, and/or as an authorized representative of a Business you represent.
In this policy, “personal information” refers to any data, information, or combination of data and information that is provided by you to us, or through your use of our products or services, including but not limited to Blockpass App and WebID ( the “Services”), that relates to an identifiable individual acting in its own capacity and/or on behalf of the Business it represents.
To create a digital identity with Blockpass all we need is for you to submit your email address.
For individual users, to get verified you will need to add your personal information such as name, address, photographic and video ID. To enhance the accuracy of your digital identity you may be required to provide additional data, such as date of birth, copy of ID, citizenship information, country of residence, among others which may include a selfie and/or video verification. Under your instructions and consent we will share the data to be verified.
For business users, to get verified you will need to add personal information as referred to above as well as information about the business you represent such as business or trade name, registered address, business’ jurisdiction of incorporation. You will also need to add relevant information about the business controller(s) (including his/her passport or national ID and proof of address), email address, telephone number(s). You will also be required to submit business documents which includes the business’ Certificate of Incorporation, Articles of Association/Bylaws, Shareholder(s)’ Register, Director(s)’ Register, Organizational Chart and Certificate of Incumbency (“business information”),
We collect the following types of information about you:
Without this information, we may not be able to provide you with our Services (or with all of the features and functionality offered by our products or services) or to respond to queries or requests that you submit to us.
We collect the above information when you provide it to us or when you use or visit our Platform. We may also receive information about you from other sources, including our business partners and service providers who provide essential services to Blockpass, such as identity verification services as well as business users.
We do not collect sensitive data. This includes details about your race, ethnic origin, politics, religion, trade union membership, genetics, health, or sexual orientation.
We only use your personal information and business information where the law allows us to. We use your personal information and business information only where:
If you have given us consent to use your personal information and business information for a specific purpose, you have the right to withdraw your consent at any time by contacting us (please refer to contact information below), but please note this will not affect any use of your information that has already taken place.
We do not share your personal information and business information with any company outside our group for marketing purposes, unless with your express specific consent to do so. For visitors to or users of our Platform who are located in the European Union, we have set out our legal basis for processing your information in the Legal Basis List at the end of this Policy.
We share information with other companies in our group in order to operate our Platform and to offer and improve our Services.
We share information with third parties that help us operate, provide, support, improve, and market our products and services, for example third-party service providers who provide identity verification services, website and application development, data storage and backup, infrastructure, customer support, business analytics, and other services.
As part of our customer support service, we are using new and innovative technologies to help us address your inquiries, provide assistance, and ensure a satisfactory customer experience. These customer support tools may involve the use of automated systems, algorithms, or machine learning technologies to analyze and process support interactions. The AI-based services may help us identify common issues, improve response times, and ensure accurate and consistent information is provided to our customers.
To enable us to manage and track your support requests efficiently using these new and innovative technologies, we may need to share certain personal information submitted by you to our customer support team as part of your support request with the relevant third party IT providers and/or systems. Please note we will not be using these technologies for any decision making purposes.
Any third-party service providers who has access to your personal information and business information will only be granted such access for the purpose of performing their services and in compliance with applicable laws and regulations. We require these third-party service providers to maintain confidentiality and security of all personal information and business information that they process on our behalf and to implement and maintain reasonable security measures to protect the confidentiality, integrity, and availability of your personal information and business information.
We take reasonable steps to confirm that all third-party service providers that we engage process personal information and business information in the manner that provides at least the same level of protection as is provided under this policy. Where any third-party provider is unable to satisfy our requirements, we will require them to notify us immediately and we will take reasonable steps to prevent or stop non-compliant processing.
We may share personal information and business information on an aggregated or de-identified basis with third parties for research and analysis, profiling, and similar purposes to help us improve our products and services.
If you use any third-party software in connection with our Services, for example any third-party software that our Platform integrates with, you might give the third-party software provider access to your account and information. Policies and procedures of third-party software providers are not controlled by us, and this Policy does not cover how your information is collected or used by third-party software providers. We encourage you to review the privacy policies of third-party software providers before you use the third-party software.
Our Platform may contain links to third-party websites over which we have no control. If you follow a link to any of these websites or submit information to them, your information will be governed by their policies. We encourage you to review the privacy policies of third-party websites before you submit information to them.
We may share your information with government and law enforcement officials to comply with applicable laws or regulations, for example when we respond to claims, legal processes, law enforcement, or national security requests.
If we are acquired by a third party as a result of a merger, acquisition, or business transfer, your personal information and business information may be disclosed and/or transferred to a third party in connection with such a transaction. We will notify you if such a transaction takes place and inform you of any choices you may have regarding your information.
We use data hosting service providers based in the Netherlands to host the information we collect. Your account is password protected to protect the security and integrity of your personal information and business information.
Access to your personal information and business information is restricted to personnel or service providers on a strictly need-to-know basis, who will only process your information on our instructions and who are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected privacy breach and will notify you and any applicable regulator of a breach where we are legally required to do so and our information collection, storage, and processing practices are reviewed regularly.
While we implement safeguards designed to protect your information, please note that no transmission of information on the Internet is completely secure. We cannot guarantee that your information, during transmission through the Internet or while stored on our systems or processed by us, is absolutely safe and secure.
We collect information globally and primarily store that information in the European Union. We may transfer, process, and store your information outside your country of residence where we or our service providers operate for the purpose of providing our products and services to you.
Some of the countries in which our companies or service providers are located may not have the privacy and data protection laws that are equivalent to those in your country of residence. When we share information with these companies or service providers, we make use of contractual clauses, corporate rules, and other appropriate mechanisms to safeguard the transfer of information.
You have the right to:
Our Platform enables you to update certain information about yourself, for example you may change your personal information and business information by updating your user profile or changing your user settings in your Blockpass account.
You may opt out of receiving marketing materials from us by using the unsubscribe link in our communications or by contacting us. Please note, however, that even if you opt out from receiving marketing materials from us, you will continue to receive notifications or information from us that are necessary for the use of our products or services.
As a security measure, we may need specific information from you to help us confirm your identity when processing your privacy requests or when you exercise your rights.
Any request under this Section will normally be addressed free of charge. However, we may charge a reasonable administration fee if your request is clearly unfounded, repetitive, or excessive.
We will respond to all legitimate requests within one (1) month. Occasionally, it may take us longer than a month if your request is particularly complex or if you have made a number of requests.
We may amend this policy from time to time by posting the updated policy on our website. By continuing to use our Platform and Services after the changes come into effect, you agree to be bound by the revised policy.
Our products and services are not directed to individuals under 18. We do not knowingly collect personal information and business information from individuals under 18. If we become aware that an individual under 18 has provided us with personal information and business information, we will take steps to delete such information. Contact us if you believe that we have mistakenly or unintentionally collected information from an individual under 18.
Please contact us at [email protected] or submit any written request to:
Blockpass UK Limited
27 Old Gloucester Street
Attn: Data Officer
Please contact us in the first instance if you have any questions or concerns. If you have unresolved concerns, you have the right to file a complaint with a data protection authority in the country where you live or work or where you feel your rights have been infringed.
Last updated: 1 August 2023